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Customer Service

Committed to world-class customer service.

Our Customer Service Commitment

The UPS Store® is committed to providing world-class customer service to our retail customers. We are committed to providing personalized and professional solutions while supporting our core values.

The UPS Store Customer Service
Headquarters for The UPS Store retail locations in the US
Mon - Fri: 7:00 am - 5:00 pm PT
Sat: 7:00 am - 4:00 pm PT
Sun 7:00 am - 4:00 pm PT.
Call (800) 789-4623

Filing a Claim
Sorry to hear you have experienced a problem with your package shipped from a The UPS Store® location. Please click the button below to access The UPS Store® Customer Claims Portal to begin the claims process.

File a Claim

To streamline the process:

  • Have your tracking number available.
  • Gather your receipt or other proof of value for the lost or damaged item(s).
  • Retain any damaged item(s) and all packing materials.
  • Take photos of the damaged item(s) and packing material.

Additional information may be requested through the process. If you need further assistance, please contact The UPS Store where you shipped the package. They can assist you.

Have a question or comment for UPS?
If you are looking for support related specifically to UPS® and not The UPS Store franchise network, please contact UPS directly.

Contact UPS

Something Extra™ Program
We want to hear from you! When you tell us about a great experience you had at The UPS Store, the franchisee and/or associate at that location will be nominated for The UPS Store Something Extra™ recognition program.

Nominate Now

General Frequently Asked Questions

Where can I find store hours?

The UPS Store® locations are owned and operated by franchisees of The UPS Store, Inc. Prices, services and hours of operation vary by location.

Please use the store locator to find the location nearest you, and click the 'Store Website' link to see store hours for a specific location.

Where can I find pricing information?

The UPS Store locations are owned and operated by franchisees of The UPS Store, Inc. Pricing, services and hours of operation vary by location.

In order to find out the price for a specific product or service (e.g., retail cost for packing/moving boxes, cost for a mailbox, fees for packing services, graphic design costs, freight estimates, etc.), please contact your local UPS Store.

You can estimate shipping costs online to see costs for the different UPS® shipping options.

Can I get a listing of all The UPS Store locations?

We do not make network listings available. Please use the store locator to search for The UPS Store locations across the United States and Puerto Rico.

How do I apply for a job with UPS and/or The UPS Store, Inc.?

Visit to view and apply to positions available with UPS® and The UPS Store Headquarters.

How do I search for jobs at The UPS Store retail locations?

All UPS Store locations are owned and operated by franchisees of The UPS Store, Inc. Use the store locator to find your neighborhood  UPS Store. Contact the local franchisee or center manager to inquire about any opportunities that might be available at a specific location.

How do I get support for one of your retail The UPS Store locations?

All UPS Store locations are owned and operated by franchisees of The UPS Store, Inc. You can either contact the store directly or call the customer support team at The UPS Store Headquarters - (800) 789-4623