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    Tips & Advice

    Customer service incentive ideas for small business employees

    By Dr Billy M.

    If you owned a restaurant, what would be the best way to motivate your wait staff — requiring them to pool their tips or allowing each person to keep their earnings?

    Part of your mission as a small business owner should be incentivizing your employees to provide superior service that results in customer satisfaction and subsequently generates additional business. You can use customer experience metrics or other means as a basis for incentivizing employees, but you must ensure all workers in your company are ultimately recognized for their work. Accomplishing this takes a strategic approach.

    Make regular contact with staff to see how they’re doing, how you can help them with problems and, most importantly, recognize ...

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