Five Quick Tips for Dealing with Customer Complaints
By Eric Michaels
No matter how carefully you run your business, you are going to come across an unhappy customer sooner or later. The problem may result from a genuine mistake, a misunderstanding, a product defect, or a situation entirely out of your control. Whatever the cause, you end up in a situation where you need to stop the bleeding as quickly as possible. Here are five quick tips for dealing with customer complaints: 1. Let the customer vent.
While complaining, customers may exaggerate or add details you know are inaccurate. Rather than interrupting to clarify a point or correct them, allow them to vent. In this way, you show customers that you are willing to listen to their grievances ...